Shipping Policy

Effective Date: 6/9/2026

At Luvhira, we are committed to providing a safe, reliable, and convenient delivery experience for our customers.

1. Shipping Within India

We offer free shipping across India on eligible orders.

Orders are shipped to the delivery address provided by the customer at the time of purchase. Please ensure that your shipping address, contact number, and other delivery details are accurate before completing your order.

2. Order Processing

All orders will be processed after full payment has been received and confirmed.

Orders containing products that require additional manufacturing or preparation time may take longer to process. The applicable estimated processing or delivery timeline will be communicated to the customer where necessary.

Once your order has been shipped, we will notify you with the available shipment and tracking details.

3. Delivery Time

Our normal order-to-delivery timeframe within India is approximately 10 to 21 days.

Delivery times may vary depending on:

• The product ordered
• Product availability and manufacturing requirements
• Delivery location
• Courier/logistics service
• Circumstances beyond our reasonable control

For certain products, delivery may be completed within approximately 4 to 5 days.

Where there is a significant change in the expected delivery timeline, we will communicate the updated timeline to the customer.

4. Made-to-Order and New Products

For products that are newly manufactured or made to order, additional production time may be required.

For applicable new products, the manufacturing period may be approximately 3 weeks. The estimated timeline will be communicated to the customer before or after the order is placed, as applicable.

5. Shipping Confirmation and Tracking

Once your order has been dispatched, we will inform you and provide shipment/tracking information where available.

Customers are requested to monitor the tracking information and remain available to receive the shipment.

6. Delivery and Authorized Recipient

We understand that jewellery may be purchased as a gift or surprise.

If your order is intended as a surprise or gift, please inform our team in advance so that we can take reasonable steps to maintain confidentiality.

For logistics and insurance purposes, we may request identification details of the person or persons who are authorized to receive the parcel.

Our logistics partner may hand over the parcel only to the specified authorized recipient after completing the applicable verification process.

7. Shipping Security and Insurance

All eligible shipments are securely packaged and insured during transit, subject to the terms and conditions of the applicable logistics and insurance arrangements.

If a package appears to have been tampered with, damaged, or compromised at the time of delivery, please notify us immediately and, where possible, document the condition of the package before accepting or opening it.

If a shipment is lost or tampered with during transit, please contact us immediately so that we can coordinate with the relevant logistics partner.

8. Change of Delivery Address

Customers are responsible for providing a correct and complete delivery address.

Please contact us as soon as possible if you need to make a change to your delivery address.

Once an order has been shipped, we may not be able to reroute or change the delivery address.

9. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances outside our control, including courier delays, weather conditions, operational disruptions, holidays, customs procedures, or other unforeseen circumstances.

If there is a significant delay, we will communicate the updated information available to us.

10. International Shipping

We currently ship internationally to selected countries, including:

• Singapore
• United Kingdom
• United States
• United Arab Emirates
• Australia

For other international destinations, please contact our customer support team to confirm whether delivery is available.

International orders generally have a transit time of approximately 10–12 working days, excluding any additional manufacturing or production time.

For applicable new or made-to-order products, manufacturing may take approximately 3 weeks before shipment.

11. International Customs and Duties

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Any applicable customs duty or import charges will be determined according to the rules and regulations of the destination country.

Unless otherwise stated, such charges are the responsibility of the customer.

12. International Courier Partners

International orders may be shipped through established logistics providers, including:

• DHL
• FedEx
• Aramex

The shipping provider may vary depending on the destination, availability, and logistics requirements.

13. International Returns

International orders may be subject to different return, refund, and exchange conditions from domestic orders.

Any applicable international return or refund terms will be communicated to the customer before or at the time of purchase, where applicable.

14. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact our customer support team and provide your order number and relevant delivery details.

Luvhira reserves the right to update this Shipping Policy from time to time. Any changes will be published on this page.