Return & Refund Policy

Effective Date: 6/9/2026

At Luvhira, we value our customers and want you to be completely satisfied with your purchase. We accept returns and exchanges for eligible products in accordance with the terms below.

1. Return Eligibility

We accept returns for both defective and non-defective products within 7 days from the date of delivery.

To be eligible for a return:

• The product must be new, unused, and in its original condition.
• The product must not show any signs of wear and tear, alteration, re-work, damage, or misuse.
• All original packaging, invoices, certificates, tags, and other documents supplied with the product must be returned.
• The product must be returned in the same condition in which it was received.
• Returns must be initiated within 7 days of delivery.

Products that do not meet these conditions may be rejected following inspection.

2. Defective Products

If you receive a product that is defective or has a manufacturing issue, please contact us within 7 days of delivery.

Please provide your order number, invoice, and clear photographs of the product so that our team can review the issue.

Once the product is inspected and the defect is confirmed, the return will be accepted in accordance with this policy.

3. Non-Defective Products

We also accept returns of non-defective products within 7 days of delivery, provided that the product is new, unused, undamaged, and meets all the eligibility requirements stated in this policy.

4. Exchanges

We accept exchanges for eligible products within 7 days of delivery.

Exchange requests are subject to product availability and inspection. The product being returned must satisfy the same condition requirements applicable to returns.

If the requested replacement product is unavailable, we may provide an alternative resolution in accordance with our policy.

5. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team with:

• Order number
• Invoice/order confirmation
• Reason for the return or exchange
• Photographs of the product, where applicable

Our team will review the request and provide confirmation before the product is returned.

6. Return Method

Approved returns may be submitted through our designated drop-off location or in-store return facility.

Customers should not send or hand over a product for return without first receiving confirmation from our team.

The product must be securely packaged and returned along with the original invoice, certificate, packaging, and other accompanying documents.

7. Inspection and Approval

All returned products are subject to inspection by our team.

The return or exchange will be approved only after we verify that the product satisfies the conditions of this policy.

If the product has been worn, altered, re-worked, damaged, or otherwise does not meet the eligibility requirements, the return or exchange may be rejected.

The company's decision following the product inspection will be final.

8. Restocking Fees

We do not charge any restocking fee for approved returns.

9. Refunds

Once an approved returned product has successfully passed our inspection, the refund will be processed within 7 days.

Refunds will be made using the applicable payment method used for the original purchase, unless otherwise agreed or required by applicable law.

Any applicable discounts, promotional offers, coupons, or sale benefits may be adjusted when calculating the final refund amount.

10. Products Not Eligible for Return

The following products may not be eligible for return or exchange:

• Products that have been worn or used.
• Products showing wear and tear.
• Products that have been altered, resized, re-worked, repaired, or modified without our authorization.
• Products that have been damaged after delivery.
• Products returned without required certificates or accompanying documentation.
• Products returned after the 7-day return period.

Any applicable exclusion will be communicated to the customer before the return is finalized.

11. International Orders

This Return & Refund Policy applies to orders delivered within India.

International orders are subject to the separate terms applicable to international shipments and may have different return and refund conditions.

12. Contact Us

For return, refund, or exchange assistance, please contact our customer support team (ph- 9990903231) with your order number and relevant purchase details.

Luvhira reserves the right to inspect returned products and determine eligibility in accordance with this policy and applicable law.